Return Policy

USADecoration.com Return & Exchange Policy

At USA Decoration, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

1. Return & Exchange Window

We accept returns and exchanges for most items within 30 days of the delivery date. Items must be in new, unused, and original condition with all tags attached and in the original packaging.

·         Holiday Extension: For items purchased between November 1st and December 31st, the return window is extended until January 31st of the following year.

2. Items That Cannot Be Returned or Exchanged

For health, safety, and hygiene reasons, the following items are final sale and cannot be returned or exchanged:

·         Clearance or "Final Sale" items (will be clearly marked at purchase).

·         Custom-made, personalized, or monogrammed products.

·         Opened candles, diffusers, or other fragrance products.

·         Live plants and flowers.

·         Gift cards.

3. Return Process: Step-by-Step

To initiate a return or exchange, please follow these steps:

1.    Contact Us: Email our customer service team at sales@usadecoration.com within the 30-day window. Please include your order number and the reason for the return.

2.    Receive Instructions: We will email you within 24-48 business hours with a Return Merchandise Authorization (RMA) number and specific shipping instructions. Returns without an RMA number may not be accepted.

3.    Pack and Ship: Carefully repackage the item in its original packaging, include all parts and documentation, and securely seal the box. Please write the RMA number clearly on the outside of the box. Ship your return to the address we provide.

4. Return Shipping Costs

·         Customer-Paid Returns: The customer is responsible for the cost of return shipping unless the return is due to our error (e.g., you received the wrong item, a defective item, or a damaged item).

·         Return Shipping Label: For your convenience, we can provide a prepaid return shipping label upon request. The cost of the label will be deducted from your refund amount.

·         Original Shipping Fees: Original shipping fees are non-refundable.

5. Refunds

·         Processing Time: Once we receive and inspect your returned item, please allow 3-5 business days for us to process your refund.

·         Refund Method: Refunds will be issued to the original form of payment. The timing of the refund appearing in your account will depend on your bank or credit card company's processing time.

·         Refund Amount: You will receive a refund for the cost of the item(s) only. Original shipping costs are non-refundable.

6. Exchanges

We are happy to exchange your item for a different color, size, or style, subject to availability.

·         To request an exchange, please follow the standard Return Process steps above.

·         Once we receive your return, we will ship the requested exchange item. If the exchange item is of higher value, you will be charged the difference. If it is of lower value, you will be refunded the difference.

7. Damaged, Defective, or Incorrect Items

We take great care in packing your orders, but sometimes accidents happen. If your item arrives damaged, defective, or if you received the wrong item:

·         Contact us immediately at sales@usadecoration.com with your order number and photos of the damaged/incorrect product and its packaging.

·         We will arrange for a free return shipping label and will either send a replacement immediately or process a full refund at your discretion.

8. Warranty Information

Many of our products come with a manufacturer's warranty. Please see the product documentation for specific details. For warranty claims after the 30-day return period, please contact us at sales@usadecoration.com, and we will help facilitate the process with the manufacturer.