Refund Policy

usadecoration.com Refund Policy
Last Updated: 08/21/2025
At USA Decoration, we want you to love your new decor as much as we do. If you are not completely satisfied with your purchase, we offer a straightforward refund process for eligible items.
1. Eligibility for a Refund
To be eligible for a refund, your item must be:
•    In its original, unused, and undamaged condition.
•    In the original packaging with all tags attached.
•    Returned within 30 days of the delivery date.
Holiday Exception: Items purchased between November 1st and December 31st may be returned until January 31st of the following year.
2. Non-Refundable Items
The following items are final sale and are not eligible for returns or refunds:
•    Custom-made, personalized, or monogrammed products.
•    Clearance items or items marked "Final Sale."
•    Opened candles, diffusers, or fragrance products.
•    Live plants, flowers, and other perishable items.
•    Gift cards.
•    Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
3. How to Initiate a Refund
Step 1: Contact Us
Please email us at sales@usadecoration.com within the 30-day window. Include your:
•    Order number
•    Full name
•    Product name and reason for return
Step 2: Receive Authorization & Instructions
We will email you a Return Merchandise Authorization (RMA) number and return shipping instructions. Returns will not be accepted without an RMA number.
Step 3: Ship Your Return
Securely package the item in its original packaging, include all accessories and documentation, and clearly write the RMA number on the outside of the box. Ship your return to the address we provide.
4. Refund Processing
•    Inspection: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
•    Timing: If approved, your refund will be processed within 3-5 business days.
•    Method: The refund will be issued to your original method of payment.
•    Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our end (e.g., wrong or defective item).
*Please note: It may take additional time for your bank or credit card company to post the refund to your account, typically 5-10 business days.*
5. Late or Missing Refunds
If you haven’t received your refund within 10 business days after we notified you of approval:
1.    Check your bank account again.
2.    Contact your credit card company or bank, as it may take some time to officially post the refund.
3.    If you still have not received your refund, please contact us at sales@usadecoration.com.
6. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange a defective item for the same product, please contact us at sales@usadecoration.com and include photos of the defect or damage.
7. Return Shipping & Risk
You are responsible for the cost and risk of returning the goods. We highly recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item and are not responsible for items lost in transit.
8. Questions
If you have any questions about our refund policy, please contact our friendly customer service team.
Email: sales@usadecoration.com
Hours: Monday-Friday, 9:00 AM - 5:00 PM EST